Privacy Policy

Last updated: July 18, 2025

1. Introduction

Welcome to DigiGo's Privacy Policy. This policy describes how Evocraft ("we," "our," or "us") collects, uses, and shares your personal information when you use our DigiGo platform, website, mobile application, and related services (collectively, the "Service").

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information when you use our Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

Account Information: Name, email address, phone number, and password
Profile Information: Profile picture, preferences, and settings
Identity Verification: Government-issued ID documents (Aadhaar, Passport, Driver's License)
Contact Information: Address, emergency contacts
Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
Communication Data: Messages, feedback, and support requests

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information:

Device Information: Device type, operating system, browser type, unique device identifiers
Usage Information: Pages visited, features used, time spent on the platform
Location Information: IP address, general location data (with your consent)
Log Data: Server logs, error reports, performance data
Cookies and Tracking: Cookies, web beacons, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

Hotel partners and hospitality providers
Identity verification services
Payment processors
Social media platforms (if you choose to connect your accounts)
Government databases for identity verification (as permitted by law)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

Facilitate hotel check-in and check-out processes
Verify your identity for security and compliance purposes
Process payments and manage bookings
Provide customer support and respond to inquiries
Maintain and improve our platform functionality

3.2 Communication

Send service-related notifications and updates
Provide customer support
Send promotional materials and marketing communications (with your consent)
Notify you about changes to our services or policies

3.3 Legal and Compliance

Comply with legal obligations and regulatory requirements
Prevent fraud and ensure platform security
Protect our rights and interests
Respond to legal requests and court orders

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly consent to such sharing.

4.2 Service Providers

We share information with trusted third-party service providers who assist us in:

Payment processing
Identity verification
Cloud hosting and data storage
Customer support
Marketing and analytics

4.3 Hotel Partners

We share necessary information with hotel partners to facilitate your stay, including identity verification data and booking details.

4.4 Legal Requirements

We may disclose information when required by law or to:

Comply with legal obligations
Protect our rights and property
Prevent fraud or illegal activities
Ensure user safety

5. Data Security

We implement robust security measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure data centers with restricted access
Regular security audits and vulnerability assessments
Employee training on data protection practices
Multi-factor authentication for sensitive operations
Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Account information: Until you delete your account
Identity verification data: As required by applicable hospitality regulations
Transaction records: For accounting and legal compliance purposes
Communication data: Until no longer needed for customer service

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can request access to your personal information and receive a copy in a structured format.

7.2 Correction

You can request correction of inaccurate or incomplete personal information.

7.3 Deletion

You can request deletion of your personal information, subject to legal and contractual obligations.

7.4 Opt-out

You can opt out of marketing communications at any time.

7.5 Consent Withdrawal

You can withdraw consent for data processing where consent is the legal basis.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

Essential Cookies: Required for basic platform functionality
Performance Cookies: Help us understand how you use our platform
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings or our cookie consent manager.

9. Data Processing in India

Your personal information is processed and stored within India in compliance with Indian data protection laws. We maintain secure data centers and processing facilities within Indian territory to ensure your data remains protected under Indian jurisdiction.

10. Children's Privacy

Our Service is not intended for children under 18 years of age as per Indian law. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete such information.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Evocraft

Email: [email protected]

Website: www.digigo.club

14. Regulatory Compliance

We comply with Indian data protection laws and regulations, including:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023
Other applicable Indian laws and regulations

By using DigiGo, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.